Shipping policy

SHIPPING POLICY

DELIVERY AREA

Décorum of Harrogate currently delivers to UK mainland addresses only.

Some remote locations, including the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands, may require a separate quotation. Please contact us before ordering if you are unsure whether we can deliver to your address.

SMALLER ITEMS

In-stock decorative items, lighting and artwork will normally be dispatched within 2–3 working days.

Orders are sent using an appropriate tracked delivery service. The estimated delivery time and available charges will be shown at checkout. Delivery estimates begin when an order is dispatched, rather than when it is placed.

During exceptionally busy periods or circumstances outside our reasonable control, dispatch may take slightly longer. We will contact you if a significant delay is expected.

FRAGILE ITEMS

Fragile items are packed carefully using materials appropriate to the product. Some orders may arrive in more than one parcel.

Please retain the packaging until you have checked your order.

LARGE FURNITURE

Large furniture is available for collection from Harrogate by prior appointment or for delivery quoted individually.

Please contact us at [BUSINESS EMAIL] before purchasing if the product page does not already provide a suitable delivery option.

Furniture delivery charges depend on the item’s size, weight and destination. Delivery arrangements and costs will be agreed before dispatch.

Customers are responsible for checking that the item will fit through doors, stairways and other access points. Please tell us about restricted access, upper floors, parking limitations or other relevant delivery information in advance.

COLLECTION

Customer collection is available by prior arrangement. We will contact you when your order is ready and agree a collection time.

Please bring suitable transport, protection and securing equipment for large or fragile items.

TRACKING

Where tracking is available, details will be sent using the contact information supplied with the order.

Please ensure that your delivery address and contact details are correct. Contact us promptly if you notice an error, although we cannot guarantee that an address can be changed after dispatch.

MISSED OR FAILED DELIVERIES

Where a carrier cannot complete delivery because nobody is available or because incorrect or incomplete information was supplied, the carrier may leave instructions or attempt redelivery.

Any additional delivery charge resulting from incorrect information or repeated unsuccessful delivery attempts may be payable by the customer where permitted.

DAMAGE IN TRANSIT

Please inspect your order as soon as reasonably possible after delivery. If it arrives damaged, contact us promptly at [BUSINESS EMAIL] with your order number and photographs of the item and packaging.

This helps us raise the matter with the carrier and arrange an appropriate remedy. Reporting damage promptly does not affect your statutory consumer rights.

Décorum of Harrogate is not responsible for delays caused by carriers or circumstances outside our reasonable control, but we will always assist in tracing delayed or missing deliveries.